HOA, Design, Construction & Community Rules
What is the Bayside Community Association (HOA)?
The residential area of the Bayside community is governed by a homeowners association (HOA) with an elected Board of Directors, a Charter, and Bylaws. All homeowners pay quarterly dues for management and services provided by the HOA.
The HOA maintains an informative website, TownSq, with links to important information that all residents need to know. Homeowners must comply with Community Policies (LINK) and ensure the compliance of their visitors, guests, and renters.
Legum and Norman (L&N) is the Property Management Company that operates the Bayside HOA on a daily basis. L&N sponsors TownSq. Residents should register at TownSq to access secure financial information and communicate with L&N about the need for services or other issues and questions.
The condominiums in the Bayside community are managed by First Service Residential.
Note that the HOA represents homeowners and manages the residential area of the community. The Bayside Golf Club, which owns all recreational facilities, food and beverage services, and The Institute (formerly Bayside Institute) a separate, for-profit, entity, are managed by Troon Golf. Homeowners pay monthly dues for either a sports or premier sports, the latter with full golf privileges.
Whose responsibility - HOA / Condo Board / Troon?
What is the Design Review Committee (DRC), and how does the process work?
The Design Review Committee, led by homeowner volunteers (3-5 volunteers), reviews and makes decisions on homeowner applications for improvements and alterations to the exterior of homes and lots. The committee is responsible to update, maintain, and interpret the Design Review Guidelines.
What is required in the DRC application for approval?
Guidelines for the submission process are: site plan for homeowners’ lot should be obtained and reviewed; completion of the application, non-refundable application fee of $100 and refundable security deposit of $500. Complete details of the review process can be found in Section 3 of the DRC Guidelines
Can I repaint my home the same color as my neighbor’s? What are the approved exterior paint colors, and can I change them?
The approved paint colors can be found in Appendix B of the DRC Guidelines. If a homeowner wishes to change the exterior color of their house they must complete a DRC application including a description of existing exterior colors of the dwelling and description of proposed paint colors. Homeowners must follow the approved Builder’s color palette.
Can I install solar panels, satellite dishes or security cameras? Can I add a patio, deck pergola, shed or pool? What about fence / invisible fence?
For all exterior updates or additions to your home, a homeowner must complete a DRC application and submit the application to the DRC. For more details on the above questions, please review section 5 of the DRC Guidelines for more information on your specific request.
What plants, trees, and landscape materials are approved?
A list of approved plant material can be found in Appendix A of the DRC guideline
Who is responsible for the exterior maintenance of homes (e.g. siding, roofing, driveways)?
The community’s Maintenance Responsibilities Matrix, available on TownSq, provides guidance on who is responsible for various maintenance activities.
What are the rules for holiday decorations, signage and seasonal lighting?
Temporary holiday decorations are permitted and may be displayed thirty (30) days prior to the holiday and must be removed within fifteen (15) days following.
What are the rules for outdoor decor?
There are specific guidelines for outdoor decorations, which can be found in the DRC Guidelines section 5.6. Decorative Objects, Flowerpots & Lawn Ornaments
What are the construction procedures and protocols for work done at my home?
Construction procedures such as working hours, conditions, damages and responsibilities can be found in Section 4 of the DRC guidelines.
Who can I contact about construction noise or contractor access?
If you have any questions or concerns, please contact the Property Management Company at 302-988-2389.
What do I do if I receive a violation from the HOA?
You will receive a letter from the HOA property manager specifying the violation, any potential fines resulting from the violation, and how to proceed. The letter will also include a number to call with any questions and a request form for a hearing if you would like to dispute the violation.
What are the rules for having a pod or similar structure in my driveway if I'm moving in or out?
Moving containers may be placed in the driveway of the home overnight for temporary periods. The container must be contained fully in the driveway and not block any portion of the sidewalk or street. Please let Legum & Norman know how long the container will be in the driveway as the move date approaches.
Security & Safety
What are general rules for parking? Where can my guests park during an event or party?
The HOA encourages you to familiarize yourself with the available parking near your home in Bayside.
Is there a noise curfew?
Yes. Keep noise to a minimum after 9:00 PM. In all cases; loud music, televisions, conversations, or other offensive noises emanating from within or on private property or on common area must cease by 11:00 PM.
Is there community security, and how do I contact them?
The HOA has contracted with USTASC to be on-site daily from 6:00PM to 2:00AM and can be reached at 888-813-4434. If a security concern arises outside of these hours, we encourage residents to contact Delaware State Police at 302-855-2980.
For emergencies, always call 911.
Can bicycles be ridden on the sidewalk or on the road?
Only non-motorized bicycles can be ridden on the sidewalk. All riders should use courtesy language advising walkers they are behind them and are passing on the left or right side. All cyclists must obey traffic control signs. Motorized bicycles, including e-bicycles of any class must be operated on the road, not on any concrete or macadam sidewalk.
Can motor scooters, mopeds, electric bicycles, and similar vehicles be operated in Bayside?
Yes, all motor scooters, mopeds, electric bicycles, electric scooters, and similar vehicles shall only be operated on the community streets. Operators must comply with all posted speed limit signs and other traffic control signs, markings and devices as well as the Delaware State Law.
Can golf carts be operated in Bayside?
Yes, golf carts can be operated in Bayside. All golf carts MUST be properly titled, licensed, and insured. Seat Belts MUST be used at all times. Operators MUST be Licensed Drivers and shall only operate carts on the community streets. Operators must comply with all posted speed limit signs and other traffic control signs, markings, and devices.
Utilities, Landscaping, Mail & Local Services
What internet providers are available in the area?
Xfinity Comcast is the Internet cable provider for homeowners in Bayside: www.xfinity.com, 855-223-6709. Other Internet options include: Dish Network: www.dish.com, 1-800-333-DISH, Direct TV: www.directv.com, 1-800-DIRECTV, and Starlink: www.starlink.com. There may also be other satellite Internet options.
Who provides water service for the community?
Tidewater Utilities, a Middlesex Water Company: https://www.middlesexwater.com/tidewater-utilities/, customer service: 302-453-6900, emergency: 877-720-9272. Heron’s Ridge and the Shoals use Artesian Water, www.artesianwater.com, customer service: 302-453-6930, emergency: 302-453-6900.
Who is the propane gas company for heating and gas appliances?
Propane gas is provided by Sharp Energy: www.sharpenergy.com, Georgetown location: customer service: 302-316-7000, emergency: 887-742-7740.
Who provides electricity in Bayside?
DEC (Delaware Electric Cooperative): www.delaware.coop, customer service: 855-332-9090, outage or emergency: 855-332-9090; Heron’s Ridge uses Delmarva Power, www.demarva.com, customer service: 800-375-7117, outage or emergencies: 800-898-8042.
When is lawn care scheduled?
Weekly lawn care, including mowing and trimming, is done during the season by Sullivan’s. For more information on the schedule for your specific property, please contact the Property Management Company at 302-988-2389.
Sullivan’s provides landscaping in the residential and common areas of the community throughout the week.
Can I mow my own lawn? If so, whom do I contact?
Yes, you may do so; however, please contact the Property Management Company at 302-988-2389 to notify them. There is no reduction in HOA dues if a homeowner mows their own lawn.
Who do I contact if my grass is brown or needs attention?
Please submit a landscaping request via TownSq.
Who handles plant care and weeding?
The HOA’s landscape contractor provides periodic shrub pruning and weeding throughout the growing season. The community’s Maintenance Responsibilities Matrix, available on TownSq, provides further details on who is responsible for specific landscape activities.
Who maintains roads, sidewalks, and stormwater systems?
The HOA maintains roads, sidewalks, and stormwater systems; however, driveway aprons are the responsibility of home owners.
How do I report issues with irrigation, streetlights, or common-area landscaping?
Submit a maintenance request via TownSq.
What is the community snow-removal policy?
The HOA contracts with a snowplow company to plow all streets as well as shovel some of the most frequently used community sidewalks. Plowing begins when snow is over 2 inches. The HOA is not responsible for removing snow from sidewalks in front of homes or from homeowner driveways. Homeowners who choose to have snow cleared from their driveways, walkways to their door, and sidewalks in front of their home, are themselves responsible to do so or may hire a local service, which are readily available in the event of accumulating snow.
Who do I call if I need help with snow removal?
If you have a request for snow removal in a common area or on a Bayside road, please submit a maintenance request via TownSq. If you need assistance with snow removal on a sidewalk in front of your home or snow removal for your driveway, you may contact a vendor/ contractor for assistance.
How do I get assigned a mailbox and key in Bayside?
Mailbox assignments are handled directly by the United States Postal Service (USPS).
When you move into your home, visit the local post office that services Bayside with:
- Proof of identity
- Proof of residence (closing documents, lease, or utility bill)
USPS will assign your mailbox number and issue your initial key(s).
The HOA and property management do not assign mailboxes and do not have access to keys.
How do I obtain or replace my postal key?
All mailbox keys are controlled by USPS, not the HOA.
For new homeowners:
Visit the servicing post office with ID and proof of address to receive your key.
For lost or replacement keys:
- USPS will issue a replacement key for a fee.
- If the lock must be changed, USPS may need to rekey the mailbox, which can take several days.
- Only USPS is authorized to change or service mailbox locks.
The HOA and management cannot issue keys, replacements, or access mailboxes.
Are packages delivered to my home or to my mailbox?
Package delivery depends on the carrier and package size:
USPS Deliveries
- Small packages may be placed inside your mailbox.
- Larger packages may be placed in a parcel locker (if available), with a key left in your mailbox.
- Oversized items may be delivered to your doorstep.
UPS, FedEx, Amazon, DHL, and other carriers
- These carriers typically deliver directly to your home, not to the mailbox.
- Delivery location may vary depending on the driver and package size.
Trash
Who is the trash and recycling service provider?
Waste Management: Please contact the Property Management Company at 302-988-2389 to obtain trash and recycling bins (which must be used for curbside pickup). For the trash and recycling pickup schedule, please contact the Property Management Company or access this information via TownSq, or the e-mailed Weekly Update. There are also community trash and recycling compactors located on West Sand Cove Road, about 200 feet from Candleberry Drive. Please see Section III of the Policies on “Trash Disposal and Recycling, Recycling & Waste Services” for additional details on trash and recycling.
How often is trash collected and where can I locate the calendar?
Trash is collected weekly in the off-season and twice a week during the season. Recycling is collected bi-weekly in the off-season and weekly during the season.
What time should I put out my trash and recycling containers in Bayside?
Containers may be put out at the curb starting at 6:00 pm (on the day immediately prior to collection). Containers must be placed curbside by 6:00 am on pickup day to ensure pickup.
When do trash and recycling containers need to be brought back in?
Containers must be retrieved and stored out of street view the same day after pickup.
Where should I store trash and recycling containers when not in use?
Containers must be stored out of street sight, ideally inside a garage or approved trash corral on the side of your home.
What should I do with trash if I’m away on pickup day?
You must arrange for someone to move your containers or take waste to the West Sand Cove compactor.
Can I leave extra bags or loose trash next to my container?
No. All waste must fit inside the container with the lid closed.
What items can I put in Delaware’s singlestream recycling?
All clean recyclables may be placed directly into the recycling container. No plastic bags.
Can I bag recyclables in plastic bags?
No. Plastic bags are prohibited in Delaware’s recycling system.
What happens if recycling is contaminated?
The HOA may be fined by the waste provider for contamination.
Where do condo residents take their recyclables?
Condominium residents must use the community recycling compactor.
How do condominium residents dispose of trash?
Place tied bags in the trash chute or take them to the garage dumpster room.
What size bags can go in the condominium trash chute?
Bags must be small enough to fit easily without jamming.
Where is the condominium dumpster room?
In the building garage. The door must remain closed except during servicing.
Is recycling pickup available for condominiums?
No. Condominium residents must use the recycling compactor.
Where are the Bayside community trash and recycling compactors located?
On West Sand Cove Road, about 200 feet from Candleberry Drive.
The compactors are accessible daily from 7 am to 7 pm. Every Friday morning the compactors are scheduled to be emptied and will not be accessible during that time.
Homeowners in good financial standing with the HOA can request a pin so that they can use the compactors. Homeowners must also sign the “Compactor Agreement”. which they can obtain by contacting the Property Management Company at 302-988-2389.
Who can use the compactor?
All homeowners, guests, and renters may use the compactors. However, the homeowner must be in good financial standing with the HOA and must have signed the “Compactor Agreement” and received a PIN to access the gate to the compactor area in order to use the compactors. Please contact the Property Management Company at 302-988-2389 to obtain the Compactor Agreement.
What waste can go in the compactor?
Regular household waste only. No bulk or prohibited items.
Do compactor doors need to be closed after use?
The trash compactor requires the user to close the door fully for the compactor to start up. The recycling compactor does not have a door and must be started by pressing the gray Key Start button on the panel adjacent to the machine. Refer to posted signage at the site for proper operation of the compactors.
What is considered bulk waste in Bayside?
Examples include furniture, appliances, mattresses, box springs, rugs, and carpeting.
Can I leave bulk waste at the curb?
No. Bulk waste is not collected curbside.
Can I put bulk waste in or near community compactor?
No. Bulk waste is not permitted in or around any community compactor area.
Does Waste Management offer bulk pickup in Sussex County?
No. Waste Management does not provide bulk pickup.
Where can I take bulk waste?
The Jones Crossroads Landfill in Georgetown, DE. It is operated by the Delaware Solid Waste Authority (DSWA).
Are there services that pick up bulk waste?
Yes. Third-party services like 1800GOTJUNK are available.
What items are not allowed in Bayside trash, dumpsters, or compactors?
Furniture, toys, tools, sports equipment, Christmas trees, pallets, lumber, construction debris, and more.
How do I dispose of hazardous waste like paint or propane tanks?
Take hazardous items to a Delaware Solid Waste Authority (DSWA) facility.
Where can I take electronics or appliances for disposal?
DSWA facilities accept these items.
Can I burn brush or yard waste on my property?
No. Burning of brush or yard waste is prohibited.
Can I put yard waste in trash containers or dumpsters?
No. Yard waste is prohibited in all community waste systems.
Where do I take yard waste?
To a DNRECapproved yard waste dropoff site.
What should I do if my trash or recycling pickup is missed?
Contact the Property Management Company at 302-988-2389 or place a TownSq request.
Who do I contact with questions about waste disposal?
The Property Management Company at 302-988-2389
Are there fines for improper disposal?
Yes. Homeowners may be cited, and the Association may be fined for contamination.
Billing & Payments
How can I view my HOA billing statements?
Residents should register for TownSq at www.townsq.io to access secure financial information. Login to TownSq which is the web application that the Property Management Company uses to house HOA documents, directories, account access, and notices. TownSq houses important information about the HOA budgets, audits, assessments, fees, and accounting.
Please note that the condominiums in the Bayside Community are managed by First Service Residential.
Whom do I contact if I notice an error on my bill?
For HOA charges or fees, please contact the Property Management Company at 302-988-2389. For Condominium Association charges, please contact First Service Residential.
Why do I pay both the HOA and Troon?
The HOA represents homeowners, while Troon is a separate, for-profit entity that manages all recreational facilities, food and beverage, and The Institute.
Technology & Resident Portal
How do I log in or create a resident account? Reset password?
To log in to TownSq, visit http://www.townsq.io or download the app. Then, complete the following steps:
Click on “LOGIN” in the upper right-hand corner. You’ll be taken to the login screen.
Click on “Need to Register” under the green “Login” button.
Enter your account number, ZIP Code, and first and last name.
Continue to finish your registration.
If you need further assistance, you may contact TownSq at 844-281-1728
How do I search for documents, events, or contacts on the site?
Use the search bar on the site. It is indicated by a small magnifying glass and the words “Search in TownSq”
Is the site mobile-friendly?
Yes, the site supports mobile phones and tablets, along with traditional laptops and desktop computers. There is also a TownSq app that you can download to your mobile devices.
What is TownSq?
TownSq is a digital platform designed for community living that connects L&N, homeowners, and board and committee members. It provides web and mobile applications to streamline HOA operations, including secure payments, maintenance requests, and communication. All homeowners should register at TownSq.
Key Features of TownSq:
- Communication Hub: Direct messaging for homeowners to connect with managers at L&N, board members, and committees.
- Financial & Payments: Secure, online processing for HOA assessments, dues, and fees in your own account.
- Operations & Requests: Streamlined submission and tracking of architectural requests and maintenance work orders. For example, homeowners can report to L&N managers that their street’s curbside trash pickup was missed or that a pond fountain is not working. Homeowner questions filed as requests on TownSq often get faster answers from L&N.
- Convenience Services: Digital access to community governing documents, rules and policies, budgets, audits and voting.
Amenities
How do I reserve a meeting room at Sun Ridge?
Please email Steve Telscher at stelscher@livebayside.com
How do I reserve the multi-purpose room at the HAC?
Please email Steve Telscher at stelscher@livebayside.com
What rooms are available to reserve at Signatures? and how do I go about reserving them?
Please email mkayda@livebayside.com and korf@livebayside.com
Where do I find the schedule of classes for the Health and Aquatic Club (HAC)?
The events calendar can be found on the member portal at Bayside Resort Golf Club Home Page (LiveBayside.com), the Bayside App (calendar on the bottom of the App) as well as the Home Page of BaysideCompass.com Home – Bayside Homeowners
Is there a schedule of when live music is playing at 38 Degrees, Sun Ridge and The Commons Pools?
Music can be found on LiveBayside.com – Bayside Resort Golf Club Home Page. We have added the links below to the current schedule.
38 Degrees – Live Music (8.5 x 14 in)
Sun Ridge Pool – Live Music (8.5 x 14 in)
The Commons Pool – Live Music (8.5 x 14 in)
Who should I contact if I see someone after hours on the Golf Course?
We would recommend calling the main club house number and selecting the option for Signatures.
What is the policy on who can use the Beach Shuttle? Is there an age restriction?
Anyone with an active membership card or valid renters/guest pass can use the Beach Shuttle. Children under 18 should be accompanied by someone over the age of 18.